Frequently Asked Questions
Here are some of the most common questions we get asked. If you can't find what you're looking for, please contact us.
Hydrogen Generator Bottles
What is hydrogen water?
Hydrogen water is water enriched with molecular hydrogen (H₂), a powerful antioxidant that helps reduce oxidative stress in the body and promotes overall well-being.
What are the benefits of hydrogen water?
Studies suggest that hydrogen water can:
- Reduce oxidative stress,
- Enhance post-exercise recovery,
- Support the immune system,
- Promote healthy, glowing skin.
How does the Hera bottle work?
The Hera bottle uses SPE/PEM (Solid Polymer Electrolysis / Proton Exchange Membrane) technology to efficiently separate hydrogen from oxygen, ensuring pure hydrogen-enriched water.
How long does it take to produce hydrogen water with your bottle?
The process typically takes between 3 and 10 minutes, depending on the desired enrichment level.
What kind of benefits or improvement can I expect?
- Enhanced Antioxidant Activity: Hydrogen-rich water can help neutralize harmful free radicals in the body, reducing oxidative stress.
- Reduced Inflammation: It may help lower inflammation, which can be beneficial for conditions like arthritis.
- Improved Energy Levels: Some individuals report increased energy and reduced fatigue.
- Better Hydration: Hydrogenated water may enhance cellular hydration.
- Faster Recovery: Athletes may experience quicker recovery times and reduced muscle soreness.
- Improved Skin Health: It can contribute to healthier, more hydrated skin.
- Enhanced Cognitive Function: Some studies suggest potential benefits for brain health and cognitive function.
Usage and Maintenance
What type of water should I use with the products?
The Heraqua Bottles are compatible with various water sources including regular tap water, filtered water, purified, natural spring and well water.
How do I clean the bottle?
Clean the bottle regularly with a soft cloth and warm, soapy water. Avoid fully immersing the generator and do not place it in a dishwasher.
Are there any parts that need to be replaced?
No, our bottle is designed to last without requiring replacement parts thanks to the high-quality SPE/PEM technology.
Is it normal my water bottle arrive with water already in it ?
The Heraqua bottle is shippedwith waterin it to prevent the generator from drying out. To keep the electrode plate wet, always maintain a small amount of water in the bottle. If you need to store yourHeraqua bottles, ensure there is a small amount of water in the bottle and reattach the plug to the electrode plate."
Safety
Are there any risks in consuming hydrogen water?
Hydrogen water is entirely safe to drink and has no known side effects.
Can children or pregnant women drink hydrogen water?
Yes, hydrogen water is safe for all ages, including children and pregnant women.
Hydrogen water produced by bottles equipped with SPE/PEM systems is not considered harmful.
The SPE/PEM system is designed to safely generate hydrogen-enriched water without releasing harmful by-products like ozone or chlorine. Molecular hydrogen (H₂) is a natural antioxidant that does not interfere with the body's biological processes and is generally regarded as safe for everyone, including pregnant women.
As with any dietary or health routine change during pregnancy, it’s always a good idea to consult a healthcare professional or doctor before incorporating hydrogen water into your daily routine. This ensures it aligns with your specific health needs.
Does the bottle produce any harmful by-products?
No, the Hera bottle uses advanced SPE/PEM technology, which ensures no harmful by-products like ozone or chlorine are released into the water.
Is the bottle safe to carry in a bag?
Yes, the bottle is designed to be portable and leak-resistant. However, we recommend ensuring the lid is securely closed before carrying it.
Can I use the bottle if I have a medical condition?
Hydrogen water is generally considered safe for everyone. If you have a medical condition or are taking medication, it’s always a good idea to consult your healthcare provider before introducing new supplements or health routines.
Does the process of generating hydrogen affect water purity?
No, the SPE/PEM technology maintains the water's purity while enriching it with hydrogen, ensuring safe and high-quality hydrogen water.
Does hydrogen water help with detoxification ?
Hydrogen water is a strong antioxidant that can aid in detoxification. It helps remove harmful particles from your blood and lungs, which are often caused by pollution and can lead to various diseases
Orders and Shipping
Where do you ship?
We ship across Canada and internationally. Shipping fees vary depending on the destination.
How long is the shipping time ?
Average Transit Times for United States & Canada:
Express Shipping: 7–8 business days
Standard Shipping: 12–15 business days
Average Transit Times to International Destinations:
Express Shipping: 7–8 business days
Standard Shipping: 12–15 business day
Can I track my order?
Absolutely! Once your order is shipped, we will send you a tracking number so you can follow your package's journey.
What if my package arrives damaged or is lost?
If your package is damaged or lost during transit, please contact our customer support team immediately at contact@heraqua.com. We will work with you to resolve the issue and ensure you receive your order.
Can I cancel my order after it has been placed?
Orders can be canceled as long as they haven’t been shipped. If you need to cancel an order, contact our customer service team as soon as possible.
I just placed and order, when will it ship ?
Please allow 1–2 business days for us to process and package your order before it is handed off to our shipping carrier. Note that we do not process or ship orders on weekends.
Can I cancel my order ?
Yes, you may cancel your order within 12 hours of payment if needed.Please email us at contact@heraqua.com with the subject line "Please cancel my order" and include your order number and reason for cancellation.
If more than 12 hours have passed, please still contact us, and we will reach out to our team to check if the order has already been shipped. While we cannot guarantee cancellation after this time, we will do our best to assist you.
However, if more than 2 days have passed since your order, it is unlikely that we can cancel it, as it has most likely already been processed and shipped.
Technical Questions
What is the hydrogen concentration for each cycle ?
The Hera pro water bottle creates hydrogen water in two different cycles: a 3-minute cycle produces a concentration of 1300ppb, and a 10-minute cycle delivers a concentration of 3000ppb.
The Hera Plus water bottle creates hydrogen water in two different cycles: a 5-minute cycle produces a concentration of 3000ppb, and a 10-minute cycle delivers a concentration of 5000ppb.
Can I use the bottle with hot water?
We recommend using cold or room-temperature water to preserve the durability of the SPE/PEM membrane.
Does the bottle require charging?
Yes, the bottle is equipped with a rechargeable battery via a USB cable. A full charge lasts for multiple uses.
General Questions
Why choose Heraqua over other brands?
Heraqua combines advanced technology, elegant design, and exceptional customer service. Our goal is to provide you with the best molecular hydrogen experience to enhance your well-being.
Do you offer promotions or subscriptions?
Yes, we regularly offer promotions and subscription plans for our loyal customers. Sign up for our newsletter to stay updated!
Can the bottle be used for the whole family?
Absolutely! It’s an ideal solution for every family member, regardless of age.
How can I contact you if I have more questions?
You can reach us via the contact form on our website or send us an email at :
contact@heraqua.com
When should I expect to see benefits?
The timeframe for experiencing benefits from drinking hydrogenated water can vary among individuals.
Some people may notice improvements in energy levels and reduced inflammation within a few days to weeks.
However, more significant health benefits, such as enhanced antioxidant activity and better overall well-being, may take several weeks to a few months of consistent consumption.
Individual results can vary based on factors like health status, lifestyle, and frequency of consumption.
How does it taste?
Even if the electolysis that creates the hydrogen sends bubbles into your water, it won't look or taste gaseous. You'll simply have water of superior quality, with all the benefits of hydrogen!
How do I know if Heraqua is something for me?
Our bottles are designed for people who want to focus on the health needs of their whole body.
If you are ready to feel better in your body, to boost your energy to feel more hydrated then it's definitely for you.
What type of water should I use with the products?
The Heraqua Bottles are compatible with various water sources including regular tap water, filtered water, purified, natural spring and well water.
Is it okay to mix in flavorings, additives, supplements, etc with the water?
Absolutely ! Be sure to mix any additives in a separate glass rather than directly in your Heraqua bottle. Remember, additives could affect the water’s molecular structure, so you might need to consume more water to get the same hydrogen concentration as you would with plain water.
Does hydrogen-rich water help with weight loss ?
Hydrogen water offers numerous health benefits, including improved organ function, which enhance the effectiveness of your weight loss efforts. Additionally, it significantly boosts energy levels and cardiovascular performance, contributing to overall better health.